FAQS
E-Mail: Ihave25noidea@gmail.com
Casablanca - Morocco
Free standard shipping
on all orders in New York
Support forum provide
for over 24h, every day.
FaQs. General Information
How can I place an order?
You can easily place an order on our website. Just select your items, add them to the cart, and proceed to checkout.
Do you deliver outside Casablanca?
Yes! We deliver to all major cities in Morocco , not only Casablanca. Delivery times may vary depending on your location.
How long does delivery take?
Delivery in Casablanca usually takes 1–2 working days . For other Moroccan cities, it may take 2–5 working days .
Do you offer Cash on Delivery?
Yes, absolutely! You can pay in cash when your order is delivered to your home.
I haven't received my item. What can I do?
If your order hasn’t arrived within the expected time, please contact us. We’ll check with our courier and arrange a solution.
How can I contact you?
📧 Email: Ihave25noidea@gmail.com 📱 Instagram: @ihavenoideabrand
How do I know if my order is confirmed?
After placing an order, you’ll receive a confirmation via SMS, WhatsApp, or Instagram message. Our team may also call you to confirm your details.
I haven’t received my item. What can I do?
If your order hasn’t arrived within the expected time, please contact us. We’ll check with our courier and arrange a solution.
1. General Information
Our brand operates from Casablanca, Morocco.
By placing an order, you confirm that you are at least 18 years old or have parental consent.
2. Products
We strive to ensure all product descriptions, images, and prices are accurate.
Colors and sizes may vary slightly depending on your screen or device.
3. Orders & Payment
- Orders can be placed via our website, Instagram page @ihavenoideabrand, or email at Ihave25noidea@gmail.com.
- We offer Cash on Delivery (COD) throughout Morocco. Other payment methods (such as bank transfer) may be arranged on request.
- Once your order is confirmed, you will receive a confirmation via SMS, WhatsApp, or Instagram message.
4. Shipping & Delivery
- Deliveries within Casablanca: 1–2 working days.
- Other Moroccan cities: 2–5 working days, depending on location.
- Delivery fees apply and are shown at checkout.
5. Liability
We are not responsible for delays caused by couriers, incorrect addresses, or situations beyond our control (e.g., strikes, natural events).
We are not liable for any indirect or consequential damages arising from the use of our products.
6. Privacy Policy
Your personal data (such as name, phone, and address) is collected only to process and deliver your order.
We never share your information with third parties, except for delivery purposes.
7. Contact Us
If you have any questions about these Terms & Conditions, you can reach us at:
- 📧 Email: Ihave25noidea@gmail.com
- 📱 Instagram: @ihavenoideabrand
1. Introduction
At I Have No Idea Brand, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us.
2. Information We Collect
• Personal details: name, phone number, email address, delivery address.
• Order details: products you purchase, payment method, and delivery preferences.
• Communication: messages you send to us via email, Instagram, or WhatsApp.
3. How We Use Your Information
• To process and deliver your orders.
• To contact you about your order status or delivery confirmation.
• To improve our services and customer support.
• To send promotional updates (only if you agree).
4. Sharing of Information
We do not sell or rent your data.
Your personal information is only shared with trusted delivery partners to complete your order.
5. Data Security
We take appropriate measures to protect your personal data from unauthorized access, loss, or misuse.